Last Updated: August 23, 2026
Who We Are
Haulchemy LLC operates haulchemy.com and provides junk removal, hauling, cleanout, and related services in Charlotte, North Carolina and surrounding communities.
Information We Collect
When you contact us, request an estimate, schedule a service, or use our website, we may collect information such as your name, email address, phone number, service address or ZIP code, requested service, preferred service date, descriptions of items to be removed, and any photos or other information you choose to provide.
We may also automatically receive limited technical information when you visit our website, such as your browser type, device type, approximate geographic location, pages visited, referral source, and website interactions.
How We Use Your Information
We may use the information we collect to:
- Prepare and provide estimates
- Schedule and perform services
- Call, text, or email you about your request or job
- Process payments and maintain business records
- Provide customer support
- Improve our website, services, and customer experience
- Prevent fraud, abuse, or misuse of our services
- Meet legal, accounting, insurance, or regulatory requirements
We do not sell or rent your personal information.
Photos and Uploaded Information
Photos or other information submitted through our website, text message, email, or other communication channels may be used to evaluate your job, prepare an estimate, plan the service, and maintain records related to your request.
Submitting photos for an estimate does not give Haulchemy permission to use those photos for advertising, social media, website galleries, or other promotional purposes unless separate permission has been obtained.
Calls and Text Messages
If you provide your phone number and request contact from Haulchemy, we may call or text you regarding estimates, scheduling, service updates, and other communications related to your request.
Consent to receive text messages is not a condition of purchasing our services. Message and data rates may apply depending on your carrier.
Mobile phone information, text messaging opt-in data, and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Cookies and Analytics
Our website may use cookies and analytics tools, including Google Analytics, to help us understand how visitors find and use the website.
These services may collect technical information such as device type, browser information, approximate geographic location, pages viewed, traffic sources, and interactions with the website.
You may be able to limit or block cookies through your browser settings.
Service Providers
We may use trusted third-party service providers to help operate our business, including website hosting, form processing, communications, analytics, payment processing, scheduling, cloud storage, and other business services.
These providers may receive information only as reasonably necessary to perform services on our behalf and are subject to their own privacy and security practices.
We may also disclose information when required by law, legal process, court order, or when reasonably necessary to protect Haulchemy, our customers, or others.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and accounting records, resolving disputes, preventing fraud, and complying with legal obligations.
Security
We take reasonable administrative and technical measures to protect information submitted to us. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Your Choices
You may contact us to ask what personal information we have about you, request corrections, or request deletion of information where legally permitted.
You may also ask us to stop non-essential communications at any time.
Changes to This Policy
We may update this Privacy Policy as our website, services, technology, or business practices change. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
Haulchemy LLC
Email: info@haulchemy.com
Phone: (980) 890-4285
Website: haulchemy.com